Terms and conditions

1. Provider and service scope

The service provider is Gulian Digital LLC, Tax ID 03030169, Republic of Armenia. VPOS.am is used as the public website, product name and working name of the company payment and integration services.

Services may include consulting, technical audit, payment-flow setup, integration with banks and payment providers, CRM/ERP/CMS, webhooks, fiscalization, payment links, QR flows, merchant console, reconciliation and operational support.

2. VPOS.am status and responsibility limits

VPOS.am is not a bank, payment institution, acquirer, card issuer, e-wallet or payment-system operator. Acceptance and movement of funds are handled by connected banks, payment providers and other participants of the payment process.

VPOS.am is responsible for the agreed technical and operational layer: integrations, status processing, webhooks, logging, reconciliation and data transfer to client systems within the contract or specification.

3. Order and contract formation

The client may send a request through the website, info@vpos.am, phone or another agreed channel. A request itself does not create a payment obligation.

The contract is considered agreed after signing, invoice payment, written acceptance of a commercial offer or another clearly agreed action indicating acceptance and payment obligation.

If an order is placed through an electronic form, the interface must clearly indicate the payment obligation, for example with a button such as "Pay", "Order with payment" or a similar clear wording.

4. Delivery of services and timelines

Timelines depend on project scope, readiness of the client website or system, availability of bank and provider credentials, API quality, fiscal requirements, test volume and response time of third-party services.

If a specific timeline is stated in the invoice or contract, it applies to the agreed scope. Scope changes, delayed client inputs or third-party provider unavailability may affect launch timelines.

5. Client obligations

The client must provide accurate information about the company, website, domain, goods or services, prices, service or delivery terms, refund policy, payment provider, CRM/ERP and other systems when required for the project.

The client is responsible for legality of its goods, services, advertising materials, public sales terms, tax and fiscal obligations, and rights to the domain, website, content and transferred data.

6. Support, complaints and disputes

VPOS.am service requests are accepted at info@vpos.am and by the phones listed on the contacts page. The request should include company, website, payment scenario, invoice or contract number, event date and technical identifiers where available.

We review requests in good faith and aim to respond within a reasonable period. If a dispute is not resolved by negotiation, the contract terms and the laws of the Republic of Armenia apply unless otherwise agreed in writing.