VPOS.am cancellation and refund policy

Resumen

Rules for service cancellation, payment refunds and disputed payment review for VPOS.am services.

1. Covered payments

This policy applies to payments for Gulian Digital LLC services related to VPOS.am: consulting, implementation, integrations, payment setup, support, fiscalization, reconciliation and additional work.

If VPOS.am is used as an integration layer for a client merchant, refunds to that merchant customers are governed by the merchant own rules, bank, payment provider and applicable contract. VPOS.am may technically assist with a refund but does not replace the merchant refund policy.

2. Cancellation before work starts

If the client paid for a service but work has not started and no access, consultation, analysis, setup or result has been provided, the client may request cancellation and refund.

The request must be sent to info@vpos.am with payer, invoice or contract number, amount, payment date and reason. We may request additional information to identify the payment and prevent incorrect refunds.

3. Partial refund after work starts

If work has started, the refund is calculated considering the actually performed scope: analysis, consultations, setup, development, testing, prepared documents, transferred materials, service access and third-party costs.

Delivered parts of the service are not refunded unless required by law, contract or separate written agreement.

4. Refund timing and method

After confirming the basis and amount, we process the refund by the technically and legally available method: to the payer bank account, through a payment provider or by another agreed method.

Actual arrival time depends on the bank, provider, currency, correspondent banks and security checks. If Armenian law sets a mandatory refund period for a specific situation, that period applies.

5. Non-refundable costs and exceptions

Non-refundable costs include already incurred and non-cancellable expenses: bank fees, provider fees, paid licenses, external services, domains, hosting, third-party development, fiscal expenses and agreed pass-through costs.

If the service has been fully delivered and the client received the agreed result, no refund is made except in case of a material breach by the provider or other cases required by law.

6. Disputed payments and chargebacks

For disputed payments, we review the invoice, contract, payment id, provider reference, communication, actual delivered services and technical logs. The client should provide as much context as possible.

If the dispute concerns a customer of a VPOS.am merchant client, we may provide technical information to the merchant, while the merchant, bank or payment provider decides the customer refund under applicable rules.

FAQ

Can a service be cancelled before work starts?

Yes, if work has not started and the client has not received consultation, access, analysis, setup or another result. The request should be sent to info@vpos.am with payment and invoice details.

How is a refund calculated after work starts?

The refund is calculated considering the actually delivered scope, transferred materials, settings, consultations, testing and non-refundable third-party costs.